Shipping & Returns

Below you will find information regarding order processing, shipping timelines, and return eligibility for Sotruu products.

Orders are typically processed within 2–4 business days following purchase confirmation.

Processing times may increase slightly during product launches or seasonal releases.

Tracking information will be provided once your order has been dispatched.

Sotruu currently ships within Canada.

Delivery timelines vary by province but generally range between 3–8 business days once the order has shipped.

All orders include tracking confirmation.

Due to hygiene and product integrity standards, opened skincare products cannot be returned.

Unopened items may be eligible for return within 14 days of delivery, provided they remain unused and in their original condition.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

Include:

• Your order number
• Photos of the product and packaging

Our team will review and provide a replacement or resolution when appropriate.

To begin a return request, contact our support team with:

• Order number
• Reason for return
• Photos if applicable

Our team will provide further instructions if the item qualifies.

Sotruu reserves the right to update shipping and return policies as necessary to maintain product integrity and operational efficiency.

Do you ship internationally? Currently we ship within Canada.

Can I change my address after ordering? Contact support immediately. Address changes cannot be guaranteed once processing begins.

Do you accept exchanges? Exchanges are reviewed case-by-case depending on product condition.